At The Lost Tribe, we are happy for all full-price item(s) to be returned for exchange or store credit ONLY, sale item(s) and promotional item(s) can be returned for an exchange ONLY. This is subject to the following terms and conditions:
In order for your exchange or store credit to be successful, the item(s) must be returned within seven (7) business days of the date you receive them for domestic orders and ten (10) business days for international orders.
It must be unworn, undamaged, and have all labels attached. Please note The Lost Tribe inspects all items before leaving. Item(s) must be returned in appropriate packaging in order for the product to arrive safely.
We do not offer refunds unless the item(s) is deemed damaged or faulty by us.
We cannot exchange or credit any products that have been damaged, stained, or soiled with perfume or makeup.
All credit notes are valid for 3 months. Exchange items and credits are subject to product availability.
The Lost Tribe is not responsible for any shipping costs associated with returning the item unless the order you have received is incorrect or damaged. All item(s) must be returned using a trackable delivery service. Once we have received your item we will begin to process your exchange or store credit. Store credits and exchange excludes delivery charges.